Question 1

Is there really no cost to use Hinge Health? How?

Accepted Answer

Hinge Health is available at no additional cost to eligible members with certain qualifying conditions.

Question 2

Who is eligible to join? What do I need to do to join?

Accepted Answer

You and your spouse/partner and dependants aged 18+ are eligible to join as long as Hinge Health is covered by your employer or health insurance plan. So first make sure you’re covered.

Second, we’ll ask you to fill in a questionnaire (it takes about 10 minutes). We use your information to create your account and ensure the Hinge Health programme is suitable for you. We may determine you’re not able to join if your questionnaire or insurance information is incomplete, or if you are restricted from or need physical support to exercise.

Question 3

What’s expected of me if I join?

Accepted Answer

We ask you to dedicate 15 minutes at least 3 times a week to alleviate your pain. You can always do your exercises every day if you like; in fact, many members do so because they find it helps them control their pain better. No matter what, we’ll do everything we can to help you stick to your programme.

Question 4

What do I need for my exercise sessions?

Accepted Answer

You’ll need the Hinge Health app and a comfortable place to exercise (don’t worry if it’s not the ideal space). It only needs to be practical. For some exercises, you might need a chair or table for support, and the app will inform you if that's the case.

If you're receiving care for chronic pain (pain that lasts for 3+ months), you may be eligible for a Hinge Health exercise kit at no cost to you. To receive this kit, complete your first exercise therapy session so we can assess your pain, strength and mobility. Then you can request your kit in the app.

Question 5

Who is my care team?

Accepted Answer

Your care team includes a dedicated physiotherapist who will help fine-tune your care plan and conduct virtual physical therapy sessions if needed. Members who are treated for chronic pain (pain that lasts or recurs for 3+ months) receive one-to-one coaching and support from a certified health coach.

Struggling with back pain?

Get relief with access to virtual physical therapy and more — all at no cost to you.

Hinge Health is covered by over 2,350 companies and benefit plans!

What’s included in your program for back pain

When you’re dealing with back pain, Hinge Health can help you get relief with:

A personalized program

A dedicated physical therapist

Convenient exercise sessions

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